Privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from paolaandjoy.com.au or paolaandjoy.com (the "Site").

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

  • "Cookies" are data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • "Log files" track actions on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
  • "Web beacons", "tags" and "pixels" are electronic files used to record how you browse the Site.

When you make or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information, email address and phone number. Payment card details are processed securely by our payment providers and are not stored by us. We refer to this as "Order Information".

If you sign up for our emails or SMS, we collect your email address and/or mobile number and your marketing preferences.

When we talk about "Personal Information" in this Privacy Policy, we mean Device Information, Order Information and marketing sign-up information.

How we use your personal information

We use Order Information to fulfil orders placed through the Site, including processing payments, arranging shipping, preparing customs documents for international orders, and sending invoices and order confirmations. We also use it to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Where it matches the preferences you have shared with us, send you information or advertising about our products.

We use Device Information to help screen for risk and fraud (in particular, your IP address) and to improve and optimise the Site, for example by generating analytics about how customers browse and interact with the Site and assessing the success of our marketing campaigns.

Sharing your personal information

We share your Personal Information with service providers who help us run our business:

  • Shopify powers our online store: https://www.shopify.com/legal/privacy
  • Klaviyo sends our emails and SMS: https://www.klaviyo.com/legal/privacy
  • Google Analytics helps us understand how customers use the Site: https://www.google.com/intl/en/policies/privacy/ (opt out: https://tools.google.com/dlpage/gaoptout)
  • Couriers and customs brokers receive your name, address and order details to deliver your parcel and clear customs.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to protect our rights. We do not sell your Personal Information.

Advertising

We use Google Ads and Meta (Facebook and Instagram) advertising, including remarketing, to show you ads based on the pages of our Site you have viewed. These services use cookies and pixels on your browser. They do not give us access to your device or identify you by name.

You can opt out of targeted advertising here:

  • Google: https://adssettings.google.com
  • Facebook and Instagram: https://www.facebook.com/settings/?tab=ads
  • Network Advertising Initiative: http://optout.networkadvertising.org
  • Digital Advertising Alliance: http://optout.aboutads.info

Do not track

We do not alter the Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

Wherever you live, you can ask to access the personal information we hold about you, and ask us to correct, update or delete it. To make a request, contact us using the details below. You can unsubscribe from our emails at any time using the link in any email, and from SMS by replying STOP.

If you are a resident of Europe or the UK, we process your information to fulfil contracts with you (for example, your order) or to pursue the legitimate business interests listed above. Your information may be transferred outside your country, including to Australia, Canada and the United States.

Data retention

When you place an order through the Site, we keep your Order Information for our records unless and until you ask us to delete it, subject to any records we are required by law to keep (for example, for tax).

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please email us at hello@paolaandjoy.com.

Paola And Joy Attn: [Privacy Officer]